Tyler Online Registration FAQs

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**For Current Students in United I.S.D.**

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Why do I have to register online?

Every school year, every school district is required to collect information from every family enrolling students into their districts. United I.S.D. is making it easier for a parent to do this at the convenience of their home or anywhere they have access to the internet. By registering every year, you assure that United I.S.D. will have all the relevant and accurate information it needs to provide your child the best possible educational experience.

What are the advantages of registering online vs registering using traditional paper packets?

First, it saves thousands of dollars in printing, mailing and storing all of the paper documents. So this alone saves money. Second, it takes time to enter all of the information in the paper forms into our student information system. Using online registration speeds up this process and in some cases, it is instantly. But the most important advantage is that the parent can fill out all of the information needed for the yearly registration in their most convenient matter. Parents do not have to take off work to get in lines at schools to turn in their paper registration forms.

What if I don’t have an account to the Parent Portal?

If you registered your child or children for the 2015-2016 school year or enrolled at any of the United I.S.D. campuses, a Tyler Parent Portal account should have been set up. If you did not have or do not remember it, please contact your child’s campus for assistance. You will need to visit with the campus registrar and provide an active email account.

What should I do if there is no “Update Online Registration” in my Parent Portal account?

Please check to make sure you are logged into the Parent Portal using your own User name and Password. Contact the campus registrar and ensure that you are the “primary contact” for that child.

I login to my Parent Portal account and I notice that one of my children does not appear. What do I need to do to be able to view their information and be able to do the online registration for him?

Please contact the child’s campus registrar for correction. Every student in United I.S.D. is linked to all the contacts that the parents/guardians provide. This issue usually occurs when the child is not linked to the guardian as the primary contact.

How long will it take to complete the online registration?

If there are no special circumstances, it should take no more than 10 minutes to complete and submit the online registration forms for all the children under your account?

Do I have to answer all questions in the Update Online Registration forms?

Questions marked with a red asterisk (*) require a response, and the process is not complete until those questions are answered.

How do I edit or delete any Emergency Contact during the Online Registration process?

A student is required to have a minimum of one 2 Emergency Contacts. Once you are in the Parent/Contact Information form, you will be able to edit information about the existing contacts such as phone numbers. You may delete any of the other contacts by selecting the red circle. You may also add a new contact if you desire. Just ensure that the contacts phone number is active and person agrees to be one of your contacts.

Why do I have to enter Emergency Contacts information again, even though I had entered them last year?

Over the past year, it is possible that these have changed. So, it is essential to have the most current information regarding the Emergency Contacts.

Some of the information on my household data is incorrect as I go through the Online Registration process. And I am not allowed to make corrections. How can I make the corrections?

Some fields can be updated through the Online Registration Process. For any data that you are unable to change, please call or go to the campus of the student for assistance.

Can I save the information until a certain point and resume the Online Registration process?

Yes. In the event you are not able to finish updating your information, you simply log-off your sessions and all of the information already entered will be saved for the next session. All you need to do is continue from where you left off.

What if I have more than one child in the district?

You can register all of your children that are linked to you through this process at one time. Once you open your Parent Portal account, check to see that each student has the link “Update Online Registration”.

If none of my child’s information has changed, do I still have to do the Online Registration?

Yes. Yearly registration is required for all students.

What if I don’t have a computer at home to do the online registration?

There will be computer areas available at every school site for you to update and submit your online registration forms. You may also go to any public place that has computers with access to the internet, such as public libraries, or other centers. You may even do it from your smart phone!

I work during the school day; can I do the online registration during the evening or on the weekends?

Yes. The online registration portal is open 24 hours a day, seven days a week until June 3, 2016. However, the process is very quick and it will not take too much of your time, so we encourage for you to do it as soon as possible.

I finished updating all my forms online through my parent portal account and I submitted them for approval. What is next?

You will receive an email letting you know that the forms have been submitted for review to the school. If they are rejected for some reason or another, you will get specific information as to the reason why the forms were rejected. If the forms were approved as submitted, you will also get a confirmation email that all the forms have been accepted and will be filed accordingly in the student’s records.

What is the next step after completing the Update Online Registration and receiving confirmation that all my forms have been accepted?

Please remember that once you have completed your Online Registration, you have done 95% of the process. You still must submit to the schools a copy of your ID, proof of residency, and other annual documents in order for your child’s registration to be complete.

I still have question(s) that I do not find an answer to in this FAQ list. How can I receive some help?

Please read this FAQ in its entirety. It is possible that your question has been answered in one of the questions in this document. If not, please call or stop by your child’s school and ask to speak to a member of the online registration team for assistance or you can send an email to: onlineregistrationsupport@uisd.net. When emailing your question, please include the following:

  • your child’s (or children’s) name(s)
  • date of birth
  • school enrolled in and grade attending along with their school ID number
  • area in which you need assistance with

A United I.S.D online registration support team member will respond with 24 hours with a possible solution to your question.
You can also call the United I.S.D. Office of Admissions @ 956-473-6349 Monday through Friday from 8 a.m. to 5 pm. (including 12-1 pm).

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